What is 2-1-1?

When we fully realize our vision, every individual in every community throughout Merced & Mariposa Counties will have access to information that can help them lead healthier, more secure, and more productive lives.

The Federal Communications Commission assigned the three-digit dialing code 2-1-1 for the exclusive purpose of providing widespread access to community information and referral services. Once described as “elegant in its simplicity,” 2-1-1 is an easy to remember phone number linking callers in need to available health and human service programs. Currently, there are 2-1-1 systems operating in 46 states reaching roughly more than 240 million Americans or approximately 80% of the US population.

Locating basic resources such as food, shelter, employment, or health care may mean calling dozens of phone numbers, then struggling through a maze of agencies and services to make the right connections.

2-1-1 brings together organizations in the community to better serve the residents of Merced & Mariposa Counties. Key organizations representing different professionals, demographics, and causes are able to provide information to the 2-1-1 database to better serve their clients. 2-1-1 is a helpful starting point for a county with small fragmented rural communities that may not be as connected as bigger cities. Under a simple, easy to remember, three digit phone number, updated information is kept under national standards, the call is free and available 24/7, and the community also has a new tool in dealing with disasters in the area.

Privacy and data collection

  1. General
    • We respect the privacy of every individual who visits our website and adhere to state and federal privacy laws. This privacy policy outlines the information Mountain Valley 2-1-1 collects through our website and how we use that information. By using this site, you are indicating that you agree to this policy.
  2. Use of Personal Information
    • Some sections of this website may collect and retain personally identifiable information about you, such as your name, address, telephone number of email address, etc. If you do provide us with personal information, we may retain and use that information for several purposes, including customizing your experience on the website or linking you with requested information. This also applies to any collection of your email address. Your email address and/or contact information will not be provided to any third parties, without prior consent.
  3. Technical Information Collected Automatically
    • We also collect certain technical information with regard to your use of our website. However, this information does not allow us to identify you personally. This information may include the type of Internet browser, computer operating system you are using, or the name of the website from which you linked to our site.
  4. Comments and Questions
    • If you wish to add, correct or delete information you have provided to our organization, or if you have any comments, questions or concerns about this privacy policy, please contact us.













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